Owners

Frequently Asked Questions

1. How will you select the tenants for my property?

Each prospective tenant is required to complete a comprehensive Application for Tenancy. There are a number of criteria that your Property Manager will assess each applicant against. The two key criteria are the tenants ability to pay the rent (based on a range of factors including current income, rental history and employment history), and their ability to maintain your property in its current condition (based on factors including rental history and reference checks). McAndrew Property Group also uses the TICA database to check the tenancy histories of applicants.

Once checked, the Property Manager will contact you with a recommendation to assist you with selecting a suitable tenant. We will ensure that only the most suitable tenant is selected for your property.

 

2. How will you advertise my property?

The marketing package for your property will be individually tailored to ensure you get maximum exposure and get the right tenants into your property as quickly as possible. Your property will be listed on our website, on Australia’s #1 property site realestate.com.au, as well as Domain.com.au.

 

3. How do you collect the rent?

Rent will be collected via direct debit, BPAY or Cheque. This will be set up at the commencement of the tenancy.

 

4. When will rent be transferred to my account?

Rent will be transferred to your nominated bank account monthly, after the rental payment has been made by the tenant.

 

5. What happens to the bond?

The bond is collected by us when the tenant signs their tenancy agreement. We are required by law to lodge the bond with the Residential Tenancy Bond Authority within 10 days of receiving the payment. The bond will only be released by the Bond Authority when a bond release form is signed by both the tenant and yourself. The signatures will be matched with the original bond lodgement form.

 

6. How much notice am I required to provide to the tenant should I require them to vacate?

Minimum 2 months notice to the end of their lease.

 

7. How often can I increase the rent?

You may only increase the rent on a fixed term lease at the end of the agreement. On periodic tenancies, you are able to increase the rent every six months (tenants must be given no less than 60 days written notice of the increase).
We will offer our experienced advice around increasing the rent on your property. There are a range of factors which are worth considering, including the potential loss of rental income if the rental amount is too high.

 

8. How often will you inspect my property?

Property inspections take place once every 3-4 months. Tenants are advised of inspections 7 days before the inspection. McAndrew Property Group will provide a report to you on the condition of your property complete with photos after each inspection takes place.

 

9. How will maintenance and repairs be managed?

All maintenance requests are addressed in accordance with the Residential Tenancies Act (RTA). We have a long-standing relationship with preferred suppliers to service any maintenance and repair matters.  For more information, please go to the Repairs and Maintenance page.

We will work in collaboration with you regarding any repairs that need to be made if that is what you’d like to happen; however we’re also happy to deal with matters up to a certain dollar amount if you would prefer to not be involved. We will liaise closely with the tenants to ensure all issues are dealt with efficiently.