Tenants

Repairs & Maintenance

McAndrew Property Group has a 24/7 maintenance division that takes care of all repairs and maintenance issues. Should a situation arise where you need to report any repairs or maintenance issues, please send us the request in writing, via email, to rentals@mcandrewgroup.com.au.

All repairs are in accordance with your instructions as per the Appointment of Agent – Letting and Property Management. If the required repairs are deemed urgent, we will endeavour to contact you, however under the Act some repairs require immediate attention and as such we will attend to these in the shortest possible timeframes.

Urgent repairs are defined in Section 127 (2) (3) of the Residential Tenancy Act 1994, and are as follows:

  • Burst water service
  • Blocked or broken lavatory system
  • Serious roof leak
  • A gas leak
  • Dangerous electric fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • A fault or damage that makes the premises unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of premises, or
  • A serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises.

For urgent repairs, please ring the relevant emergency contact numbers provided at the time of signing your lease, or accessible here on the Emergency Information page.

For all other repair or maintenance requests, we will attend to them as soon as is practicable. The legislation allows the landlord up to 14 days to rectify the issues raised in non-urgent requests.

We maintain records, for future reference, of all repairs and maintenance carried out on your property. Keeping maintenance records sometimes saves you money by eliminating payments for repairs that may be covered under a warranty.