Tenants

Frequently Asked Questions

1. How do I inspect a property?

McAndrew Property Group conducts open-for-inspections on a weekly basis for all of our available properties. Information is updated from Wednesday of each week on our website and www.realestate.com.au. Please ring us to express your interest in attending the inspection. We understand that sometimes it may be difficult for you to attend the scheduled open times. Our Property Managers are happy to accommodate, and will schedule a time convenient to you.

2. How do I apply for a property?

Once you have found the property you like and have undertaken an inspection, you will need to complete a Residential Tenancy Application form.

Once you have completed the application form, please either email or fax the form to our office.

Fax: 07 – 32566112

Email: rentals@mcandrewgroup.com.au

Once your application is approved, you will be required to sign a lease and provide the payments listed below before you can collect your keys. You will also be asked to sign a Bond Lodgement form that we will then lodge on your behalf. The RTA will send you a receipt within 14 days after we lodge.

Funds payable when you sign the lease:

– Refundable Bond, usually equivalent to one month’s rent (4 weeks) – made payable to The Residential Tenancies Authority (RTA)

– The first two weeks rent

Please arrange to have the bond be paid in money order or cheque when you sign the lease. Alternatively, both the Bond and the first 2 weeks rent can be paid via direct banking. Details will be provided by your Property Manager.

Please allow three business days for the funds to be cleared. You can only collect the keys for the rental property after these funds have been cleared.

3. How long does it take to process my application?

Provided we have received all the necessary information and ID requirements, your application will be processed within 2 business days. The final decision lies with the Landlord.

4. What is a tenancy agreement or lease?

A tenancy agreement or lease is a legal contract between a tenant and a landlord. Before signing a lease you should read the agreement and make sure you understand it. If you have any questions don’t hesitate to ask your property manager.

5. What is a bond and how much is it?

A bond is a security deposit a tenant pays at the start of a tenancy. The bond is held by the Residential Tenancy Authority (RTA) and is paid back to the tenant at the end of the tenancy provided no money is owed to the landlord, there is no damage to the property and the property is returned in good repair (including cleaning).

The bond amount is equivalent to 4 weeks rent, unless specified in our advertising. The bond must be paid in full at sign up via cash or a bank cheque and made out to McAndrew Property Group PTY LTD Trust Account.

6. What about connection of services?

If you would like assistance with the connection of services such as gas, electricity, water, internet and telephone, this can be arranged at the time of signing the lease through our affiliation with Direct Connect.

7. Does the property come with any insurance?

You are responsible for home contents insurance while a tenant in a rented property. We would advise you to take out insurance to protect your personal property during your tenancy. Landlords do not have any obligations to insure your personal items.

8. How do I pay my rent?

Our office only accepts direct debit payments. Arrange with your bank to arrange for the rent to be paid on the due date.

9. Will you keep a spare set of keys?

We will provide you with a set of keys at the commencement of your tenancy and a spare set of keys will be held by our agency. If you need to access the spare set of keys they will be available during office hours. We will require photo identification and ask you to sign for the keys in the event that you need to borrow the agency set. The keys must be returned within 24-hours of issue. Please be advised that you will be charged the full cost of key and remote/swipe replacement if you do not return the keys to the office.

We would recommend that you make your own arrangements for a spare set of keys that are readily available in the event that you lock yourself out of the property. If you lock yourself out, outside of office hours, you will be responsible for the cost of a locksmith.

10. How often will you do property inspections?

Your Property Manager will inspect your property approximately three months into your tenancy and then every 3-4 months going forward. Your Property Manager will contact you via email with a proposed date and time for any inspections. If you would like to arrange a different time please contact your property manager directly. The purpose of the inspection is to ensure that the property is being well maintained and also assess any routine maintenance requirements.

11. What should I do if something needs to be repaired?

Please refer to the Repairs and Maintenance Page.

12. How do I get a bond refund when I vacate?

In order to ensure a speedy bond refund, refer to the vacating checklist guide that was sent to you when you received confirmation of your vacate date. It highlights what needs to be cleaned and details to look out for when doing a vacate clean. Please ensure that all keys, remotes, fobs and receipts are handed in to our office when you vacate.

Note: Please be aware that rent continues to be payable up to the date you return all keys, remotes and fobs.

When you have handed in the keys, your Property Manager will conduct a final inspection. You will be contacted if there are any issues related to the property. Provided the outcome of the inspection is satisfactory, we will proceed to lodge a bond refund. You will then be required to sign a Bond Refund form. Please provide your bank details for refunding the bond to. All tenants named in the lease have to sign the form, otherwise we cannot lodge the refund.

For more information about the Queensland Tenancy Act, please read the RTA booklet: CLICK HERE

13. How much is Bond?

4 weeks rent

14. What is the Lease Term?

6 or 12 months

15. Do I have to get the carpets cleaned when I vacate?

Yes, it is a requirement for carpet to be professionally cleaned for all rental properties.  A receipt for the professional clean must be presented to your Property Manager as proof.