Frequently Asked Questions

1. How do I inspect a property?

McAndrew Property Group conducts open for inspections on a weekly basis for all of our available properties. Information is updated throughout the week on our website and www.realestate.com.au. You can attend an open for inspection without an appointment, however registering your interest and confirming your attendance by phone or email is preferred. We understand that sometimes it may be difficult for you to attend the scheduled open times, so private inspections can be booked with our leasing manager at a time convenient to you.

2. How do I apply for a property?

Once you have found the property you like and have undertaken an inspection, you will need to complete a Tenancy Application form. Click here to go to our Applying for a Property page for instructions and access to application forms.

Once your application is approved, you will be required to sign a lease and provide the payments listed below before you can collect your keys. You will also be asked to sign a Bond Lodgement (form 2) that we will then lodge on your behalf to the Residential Tenancy Authority (RTA). You will receive notification from the RTA when the bond has been lodged, which is typically within 10 days.

Funds payable when you sign the lease and prior to collecting keys:

1. A rental bond is a security deposit you pay at the start of a tenancy and is lodged with the RTA. The rental bond is typically equivalent to one month’s rent (4 weeks);

2. The first two weeks rent in advance.

The bond and first 2 weeks rent must be paid after your tenancy application has been approved and prior to you collecting the keys. Our preferred method of payment is a bank transfer to our Trust Account. Please allow at least 1 business day for the funds to clear and send us a copy of the transfer confirmation. If this is not possible, you can pay by cash or a bank cheque. You can only collect the keys for the property after the funds have been cleared in our Trust Account. Please contact our office if you require bank account details.

3. How long does it take to process my application?

Provided we have received all the necessary information and ID requirements, your application will be processed within 2 business days. The final decision lies with the Landlord.

4. What is a tenancy agreement or lease?

A tenancy agreement or lease is a legal contract between a tenant and a landlord. Before signing a lease you should read the agreement and make sure you understand it. If you have any questions don’t hesitate to ask your property manager.

5. What is a bond and how much is it?

A bond is a security deposit a tenant pays at the start of a tenancy and is typically equivalent to 4 weeks rent. The bond is held by the Residential Tenancy Authority (RTA) and is paid back to the tenant at the end of the tenancy provided no money is owed to the landlord, there is no damage to the property and the property is returned in good repair (including cleaning).

6. What about connection of services?

In most cases you will need to pay for and make your own arrangements for connection of services such as gas, electricity, water, internet and telephone. For brand new properties the landlord may be responsible for the cost of any infrastructure installation required so you can connect services such as internet/NBN.

7. Does the property come with any insurance?

You are responsible for home contents insurance while a tenant in a rented property. We would advise you to take out insurance to protect your personal property during your tenancy. Landlords do not have any obligations to insure your personal items.

8. How do I pay my rent?

Our preferred method of payment is direct transfer to our trust account. Setting up a regular direct debit from your bank is recommended so the rent is paid by the due date. For account details or to discuss alternative payment methods please contact our office.

9. Will you keep a spare set of keys?

We will provide you with a set of keys at the commencement of your tenancy and a spare set of keys will be held by our agency. If you need to access the spare set of keys they will be available during office hours. We will require photo identification and ask you to sign for the keys in the event that you need to borrow the agency set. The keys must be returned within 24-hours of issue. Please be advised that you will be charged the full cost of key and remote/swipe replacement if you do not return the keys to the office.

We would recommend that you make your own arrangements for a spare set of keys that are readily available in the event that you lock yourself out of the property. If you lock yourself out, outside of office hours, you will be responsible for the cost of a locksmith.

10. How often will you do property inspections?

Your Property Manager will inspect your property approximately three months into your tenancy and then every 3-4 months thereafter. Your Property Manager will contact you via email with a proposed date and time for any inspections. If you would like to arrange a different time please contact your property manager directly. The purpose of the inspection is to ensure that the property is being well maintained and also assess any routine maintenance requirements.

11. What should I do if something needs to be repaired?

Please refer to the Repairs and Maintenance Page.

12. How do I get a bond refund when I vacate?

In order to ensure a speedy bond refund, refer to the vacating checklist guide that was sent to you when you received confirmation of your vacate date. It highlights what needs to be cleaned and details to look out for when doing a vacate clean. Please ensure that all keys, remotes, fobs and receipts are handed in to our office when you vacate.

Note: Please be aware that rent continues to be payable up to the date you return all keys, remotes and fobs.

When you have handed in the keys, your Property Manager will conduct a final inspection. You will be contacted if there are any issues related to the property. Provided the outcome of the inspection is satisfactory, we will proceed to lodge a bond refund. You will then be required to sign a Bond Refund form. Please provide your bank details for refunding the bond to – bonds can only be refunded to Australian bank accounts. All tenants named in the lease have to sign the form, otherwise we cannot lodge the refund.

For more information about the Residential Tenancies and Rooming Accommodation Act please read the RTA booklet: CLICK HERE

13. How much is Bond?

4 weeks rent

14. What is the Lease Term?

Typically 6 or 12 months. Longer terms can be negotiated with the owners approval.

15. Do I have to get the carpets cleaned when I vacate?

Carpets must be cleaned to a professional standard and returned to the same condition as when the lease began, allowing for general wear and tear. Using a professional carpet cleaning company is recommended.

16. Domestic and Family Violence

Domestic and family violence is any form of violence or abuse where the abusive person is a spouse (including de facto), an intimate or dating partner, a family member or an informal carer. A person who suffers domestic violence in a rental property has rights under tenancy law, even if they are not named on the tenancy agreement.

Every person has a right to feel safe and live free from violence. If there is violence in your home, a domestic violence order placing limits on the behaviour of the person who is violent towards you may be able to help stop the violence. Visit the Queensland Courts website www.courts.qld.gov.au for more information on domestic violence orders. Or contact DV connect for violence and crisis support www.dvconnect.org

This information is for general guidance only. It is not legal advice. McAndrew Property Group cannot guarantee the accuracy or completeness of the information provided. For more information refer to the Residential Tenancies and Rooming Accommodation Act 2008. CLICK HERE